Owner Portal FAQ
Signing in and your account
Quick answers to what owners ask most about getting into the Owner Portal.
Getting in
On the sign-in page, enter the email Tropical Racing has on file and your password, then choose Enter. If you set up your account with Google, choose Continue with Google instead.
First time here? Start with the setup link in your invitation email.
Look for an invitation email from Tropical Racing with a link to set up your account. It opens a short setup where you choose Google or a password and agree to the Terms.
Can’t find it? Check your spam or junk folder. Invites last 7 days. If yours has expired or never arrived, ask for a new one with Get access.
No. Owners don’t sign up. Your account is created for you, so follow the setup link in your invitation email to activate it.
You don’t need to purchase ownership again to see the holdings already on your account. Lost the email? Ask for a new link with Get access.
If you’ve just purchased, your account may still be getting set up. Check your inbox, and your spam folder, for an invitation from Tropical Racing.
Nothing there? Use Get access with the email you purchased with. If you’re one of our owners, a setup link is on its way. If not, someone from our team will be in touch.
Yes. The Owner Portal works in the web browser on your phone, tablet or computer. During our initial launch, we recommend a desktop or laptop for the best experience.
The mobile experience will keep improving as we expand the platform.
Password and email
- On the sign-in page, type the email Tropical Racing has on file.
- Choose Forgot password? above the password field.
- Open the email we send to that address and choose a new password. The link works for 30 minutes.
Signed up with Google? Use Continue with Google instead.
Check your spam, junk and promotions folders. Make sure you typed the email Tropical Racing has on file: we only send links to the email on your account. If you’ve given us more than one, check the others too.
You can ask for another link after a minute, and only the newest one works. Still nothing after a few minutes? Contact your Tropical Racing representative.
Your account uses the email you gave Tropical Racing. If you’re not sure which one that is, your Tropical Racing representative can tell you.
Can’t open that inbox anymore? Ask through Get access with an email you can open. Our team checks who you are before moving your account to it.
The email or password you entered doesn’t match our records. Check for typos, extra spaces and Caps Lock, then try again.
Signed up with Google? Use Continue with Google instead.
After a few more tries, password sign-in pauses and we offer to email you a reset link. Not sure of your password? Use Forgot password?
Still can’t sign in?
Contact your Tropical Racing representative. They can check which email is on your account and send you a new setup link. We never ask for your password.